Returns & Exchanges

Due to the perishable nature of our products, Seijo Ishii generally does not accept returns for food items unless they are damaged or defective upon arrival. If you receive an incorrect or damaged item, please contact our customer service team within 7 days of delivery for a full replacement or refund.

Return Process

• 1.
  Inspect Your Order

  Immediately check your items upon delivery to ensure they match your order and have arrived in perfect condition.

• 2.
  Contact Customer Support

  If there is an issue, email or call our support team within 7 days with your order number and a brief explanation of the defect.

• 3.
  Provide Photographic Evidence

  Please take clear photos of the damaged product and the packaging to help us process your claim quickly and improve our quality control.

• 4.
  Receive Refund or Replacement

  Once your claim is approved, we will ship a replacement item at no extra cost or issue a refund to your original payment method.